Thank you for visiting our website. We highly value your feedback and suggestions, hence we have established the following contact policy to ensure that we can respond to your questions and concerns in a timely and effective manner.

**Consultations and Feedback**

If you have any questions, suggestions, or need help, we welcome you to contact us via our email at service@soye.com. Our working hours are from Monday to Friday, 9am to 5pm. We commit to respond within 25 hours after we receive your email.

**Media Inquiries**

For media inquiries, please contact us at media@soye.com. Please clearly specify "Media Inquiry" in the email subject, so we can process your request more promptly.

**Business Cooperation**

For matters concerning business partnerships and advertising collaborations, please contact us at partnership@soye.com. Please provide a detailed description of your proposal in your email, and we promise to reply within 3 business days after receiving it.

Please note that our social media platforms are not for handling specific user consultations or issues. If you contact us via private messages or comments on social media platforms, you may not get a timely response. Therefore, the aforementioned email contact methods are the best channels of communication.

Thank you for your understanding and cooperation. We look forward to hearing from you and will do our utmost to meet your needs.