Return & Exchange Policy:

We highly value your satisfaction, and therefore, we have established the following return and exchange policy to ensure your shopping experience is as smooth as possible.

1. Return & Exchange Period: From the date you receive the product, you have 14 days to apply for a return or exchange. Please note, the return or exchange application must be completed within these 14 days.

2. Conditions for Return & Exchange: Within 14 days, as long as the product is not unsealed, you can apply for a return or exchange. Please ensure the original packaging of the product is intact and all accessories, gifts, manuals, etc., are unused or undamaged.

3. Return & Exchange Process: If you wish to return or exchange a product, please apply on the "My Orders" page on our website, select the products you want to return or exchange, and follow the steps prompted on the page.

4. Refunds: Once we receive and confirm that your returned product meets the return and exchange conditions, we will process your refund within 7 working days. The refund will be returned to your original payment account.

5. Quality Issues: If you find that the product has quality issues, whether it has been unsealed or not, you can apply for a return or exchange. We will cover the shipping costs for you.

Please carefully read and understand the above return and exchange policy. If you have any questions, feel free to contact our customer service team any time. We are here to serve you.
Email：service@soye.com
TEL：209-246-9548